Plan your visit 

COVID-19 POLICY 

At ALADDIN, The Great Yorkshire Pantomime we want all our patrons to have a fun time, and importantly a safe time. We continually monitor Government guidance on Covid-19 and have been planning our event in accordance with that. 
 
 

Entry to The Tented Palace 

We will implement socially-distanced queuing at the entrance, as necessary. 
We will have clearly marked In and Out lanes at the entrance. 
Patrons will be encouraged to use hand sanitisers as they enter and leave the site. 
All patrons over the age of 11, unless medically exempt, will be required to wear face coverings. 
 

Grand Foyer 

Food and drinks will be available from the Grand Foyer and we will post further details closer to the event. 
We will have tables and seating beside the food stalls and bar which will be socially-distanced, and wiped on a regular basis. 
There will be a garden area outside the Tented Palace. 
 

Grand Theatre 

Seating in the Grand Theatre has been reduced from 2,500 seats to 976 in order to comply with the Government’s current social distancing regulations. Our social distancing policy has been specially created by one of the country’s leading experts in this field who has advised many of London’s West End theatres. 
A one-way system will operate in the theatre which will be clearly indicated by both signage and our ushers. 
 

Toilets 

We will be using mobile individual Portaloos which allow for social distancing and will be regularly cleaned. 

General  

Customers who are accompanied by children are responsible for supervising them at all times and ensuring they follow social distancing guidelines. 
 
Perspex screens will be installed at box office, tills and food service areas. 
 
We will use ‘put down - pick up’ as much as possible, rather than passing goods hand to hand. 
There will be signage around the site reminding visitors of the 1m social distancing rule, and hand gel stations. 
 
Face coverings can be purchased on site. 
 
All staff will wear face coverings and regularly use hand gel. 
 
Contactless payments are encouraged at ALADDIN, The Great Yorkshire Pantomime. 
 
 
Please Note: 
You should not visit ALADDIN, The Great Yorkshire Pantomime if you feel unwell or have any of the symptoms of Covid-19. We will refund your ticket upon proof of illness. 

Food & Drink 

The heated Grand Foyer will house a fully-licensed bar serving spirits, wines, prosecco and the finest lagers and Yorkshire ales. We will also be serving soft drinks, teas, coffees and hot chocolate. 
 
Our theatrical food stalls will offer a range of tasty light bites both hot and cold, including toasties, gourmet sausage hot dogs, sandwiches, vegan sausage rolls, special tornado potato crisps, popcorn, fruit, cakes and sweet treats. 
 

Berry Best Ice Creams 

We will be serving the ultimate gourmet ice cream specially developed in New Zealand – the finest dairy ice cream blended in front of your eyes with your choice of real fruits. ‘Delicious’ doesn’t do them justice so be sure to try one! 

Find us 

ALADDIN, The Great Yorkshire Pantomime will be performed in The Tented Palace, situated on the Knavesmire at York Racecourse, accessed via Tadcaster Road or Bishopthorpe Road in York. Follow the AA road signs. 
Our address is: 
Knavesmire Road, York, YO23 1EX 
 
Parking 
There is ample free parking adjacent to the event. 
 
Public Transport 
Park ‘n’ Ride bus service 3 operates from Askham Bar car park, adjacent to Tesco, just off the A64/A1036 interchange, and runs past the Knavesmire/York Racecourse to the city centre. 
 
Bus route 11/11S runs along Bishopthorpe Road from Ashley Park and Heworth via the city centre and railway station where it interconnects with numerous other bus routes, to Bishopthorpe. 
 
Bus route 12 runs along Tadcaster Road from Monks Cross and Foxwood/Woodthorpe via the city centre and railway station where it interconnects with numerous other bus routes. 
 
For details call Traveline on 0871 200 22 33 or visit www.traveline.info or www.firstgroup.com 

Contact us 

If you have a query or a comment about ALADDIN, The Great Yorkshire Pantomime please call us on 07927 291267 or use the form below to email us. 
 

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